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Refund Policy

Refund Policy – Northa LTD

Last updated: 11 December 2025

This Refund Policy explains when you may be eligible for a refund for purchases made on www.northa.ltd (“Website”) from Northa LTD (“Northa”, “we”, “us”, “our”). It applies to all digital products and online programs, including courses, memberships, bundles and other digital content (collectively, the “Programs”).​

By purchasing a Program, you agree to this Refund Policy in addition to our Terms and Conditions.

1. Digital products – general rule (no refunds)

Our Programs are digital products that provide immediate or rapid access to course content, downloads and other materials. Because digital content cannot be “returned” in the same way as physical goods, and you gain access to the value as soon as you start using it, our general policy is:​

  • All sales are final and non‑refundable, except where:

    • A mandatory consumer right under applicable law gives you a refund, or

    • We explicitly state a specific refund/guarantee for a particular Program on its sales page or checkout.

If a particular course or offer includes a special guarantee (for example a 7‑day money‑back guarantee), the specific terms shown on that page will apply in addition to this policy.

2. EU/UK “cooling‑off” and digital content

If you are a consumer in the UK or EU (or in another jurisdiction with similar rules), you may normally have a legal “cooling‑off” period for online purchases. However, for digital content not supplied on a tangible medium, the law allows you to lose that right once:

  1. We start supplying the digital content; and

  2. You have given your express consent to immediate delivery and acknowledged that you lose the right to cancel.

To comply with this, at checkout we may ask you to confirm that:

  • You want immediate access to the Program; and

  • You understand that by starting to access/stream/download the content, you lose any statutory right to cancel and obtain a refund.

Once you have accessed the Program (for example, logged into the course area, started a lesson, or downloaded materials), you will generally no longer have a statutory right to cancel, and our no‑refund rule will apply, except in the cases described in Section 3 below.

If you have purchased but have not accessed any part of the Program and believe you still have a statutory right to cancel (for example within 14 days in the UK/EU), you may contact us and we will assess your request in line with applicable law.

3. When we may provide a refund

Even though our standard position is no refunds, we may, at our discretion or where legally required, provide a refund in the following situations:

  • Duplicate purchase: You accidentally purchase the same Program twice using the same account and payment details.

  • Technical issues on our side: You are unable to access the Program due to a technical issue clearly caused by us or our platform, and we cannot resolve it within a reasonable period after you contact us and cooperate with troubleshooting.​

  • Misdescription: The Program you receive is substantially different from the description on the Website (for example, a different course than advertised), and we are unable to provide the advertised Program or a suitable equivalent.​

In these cases, we may either:

  • Provide a refund, or

  • Offer course credit, alternative access, or another appropriate remedy.

We reserve the right to ask for reasonable evidence of the problem (for example screenshots or error messages) to help verify your claim.

4. What is not refundable

Without limiting your non‑excludable legal rights, we generally do not provide refunds for:

  • Change of mind or “buyer’s remorse” after you have accessed or started the Program.

  • You decide you do not have time to complete the course or lose interest.

  • You did not achieve the specific results (for example income, career outcome, business growth) you hoped for from the Program.

  • Issues arising from your own equipment, internet connection, email filters/spam folders, or failure to follow access instructions, where our systems are functioning correctly.

  • Partial use of a Program (for example you completed some modules and then changed your mind).

We also reserve the right to refuse a refund if we reasonably believe there is fraud, abuse, or misuse of our content or systems.

5. How to request a refund

If you believe you are entitled to a refund under this policy or under applicable consumer law, please contact us at:

Email: support@northa.ltd​

Include:

  • Your full name

  • Email address used for the purchase

  • Order ID or transaction reference

  • Program name

  • Reason for your request and any supporting details (such as screenshots if it is a technical issue)

We will review your request in good faith and respond within a reasonable time. If we approve a refund, we will process it using the original payment method where possible. Processing times depend on your bank or payment provider.

6. Chargebacks

If you have a concern about a charge, contact us first at support@northa.ltd, as most issues can be resolved directly.​

If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to suspend or terminate your access to current and future Programs and to contest the chargeback with evidence of your purchase and access.

7. Changes to this Refund Policy

We may update this Refund Policy from time to time. When we do, we will update the “Last updated” date above and may provide additional notice where required by law.​

Your continued use of the Website or Programs after any changes become effective will constitute your acceptance of the updated policy, but changes will not retroactively affect purchases made before the change, unless required by law.

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